Terms & Conditions
Please read these terms carefully before using the OnePass® service.
1. Toll Charges
All toll charges incurred during your rental period are the sole responsibility of the renter. By renting a vehicle covered by the OnePass® program, you authorize OnePass® to charge the payment method on file with your rental agreement for any tolls or tickets incurred during the rental period.
2. Administrative Fee
A per-day administrative fee may be applied for each day of your rental during which a toll or ticket charge is incurred. This fee covers the cost of toll processing, violation resolution, and customer service. The applicable rate is specified in your rental agreement.
3. Email Notifications
When you sign up for Toll Updates, you consent to receive daily email notifications regarding toll and ticket charges on your rental agreement. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting customer service.
4. Disputes
If you believe a toll charge has been applied in error, you must contact our customer service team within 30 days of the charge date. Disputes submitted after 30 days may not be eligible for review. Contact us at 877-691-7277 or via the Contact Us form.
5. Privacy
Your personal information is collected and used solely to provide toll management services. We do not sell or share your information with third parties for marketing purposes. See our full Privacy Policy for details.
6. Limitation of Liability
OnePass® shall not be liable for any delays in toll posting due to third-party tolling agencies or ticketing authorities. We make reasonable efforts to post charges promptly upon receipt from the applicable authority but cannot guarantee specific posting timelines.
7. Contact
Questions about these terms? Reach our customer service team: